THE FOLLOWING INFORMATION WILL BE REQUIRED TO ARRIVE AT THE CORRECT POSITION IN THE TABLE IN SECTION C. IT WILL ALSO BE HELPFUL TO SOFTWARE SUPPORT CENTER PERSONNEL IF ASSISTANCE IS REQUIRED.
NOTE: IF MORE THAN ONE TRAP ERROR IS DISPLAYED, THEN THE FOLLOWING ANSWERS
ARE REQUIRED FOR EACH TRAP:
ALL REGISTERS DISPLAYED (TRAP 000D ERRORS).
THE MESSAGE AT THE TOP OR BOTTOM OF THE SCREEN.
EG. HARDWARE MEMORY ERROR AT LOCATION XXXX,YYYY (SEE SECTION A, NOTE 1.)
HARDWARE ERROR ON LOCATION CARD
INTERNAL PROCESSING ERROR AT LOCATION XXXX,YYYY
RECORD THE "ERRCD" REGISTER ON A TRAP 0002, THEN USE THE TABLE IN SECTION
F. TO AID IN PROBLEM DETERMINATION.
TYPE OF LAN.
NUMBER OF MACHINES ON LAN.
THE SOFTWARE BEING USED TO RUN THE LAN.
IF YES, HAVE AN EXACT UNDERSTANDING OF HOW IT IS DONE.
EG: THIS IS A NEW INSTALL?