SECTION B. GATHERING INFORMATION ABOUT THE TRAP.

THE FOLLOWING INFORMATION WILL BE REQUIRED TO ARRIVE AT THE CORRECT POSITION IN THE TABLE IN SECTION C. IT WILL ALSO BE HELPFUL TO SOFTWARE SUPPORT CENTER PERSONNEL IF ASSISTANCE IS REQUIRED.

4. INCLUDE: ADAPTERS INSTALLED.
WHICH SLOTS THE ADAPTERS ARE IN.
TOTAL MEMORY INSTALLED? SYSTEM BD. / OPTION CARDS?
PS-2 MODEL AND TYPE ie 85XX-ZZZ
ANY OEM CARDS AND THEIR LOCATIONS. IF IN ANY DOUBT, VIEW THE CONFIGURATION BY RUNNING THE REFERENCE DISKETTE AND THEN DO SCREEN PRINTS.

  • WHAT IS THE SYSTEM CONFIGURATION? 6. VERSION OF OPERATING SYSTEM (OS2, DOS, ETC.).
    CSD LEVEL (TYPE 'SYSLEVEL' AT C> PROMPT) (OS/2).
    OTHER SOFTWARE(S) AND VERSION(S). 7. 8. 9. 10. RECENTLY ADDED EXTRA MEMORY/ADAPTER TO MACHINE? RECENTLY ADDED LATEST LEVEL OF CSD?
    RECENTLY PUT NEW SOFTWARE ON?
    NUMBER OF REQUESTERS ASSOCIATED WITH THE SERVER?
    ETC., ETC. 11. NUMBER OF MACHINES AFFECTED (BY TYPE)?
    TOTAL INSTALLED BASE (BY TYPE)?
    SEVERITY OF IMPACT?
    POTENTIAL FUTURE IMPACT TO CUSTOMER'S and IBM'S
    BUSINESS?


    [Back: SECTION A. GENERAL INFORMATION]
    [Next: SECTION C. TRAP NUMBER TABLE.]